Our Return Policy in short
Return Policy

Please contact PONYTAIL SUPPLIES before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts PTJ SUPPLIES and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. PONYTAIL SUPPLIES suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

PONYTAIL SUPPLIES will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. PONYTAIL SUPPLIES is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.  PONYTAIL SUPPLIES does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to PONYTAIL SUPPLIES.

You can mail return items to:

PONYTAIL SUPPLIES

18C2 Mitkorn Mansion,

153/1 Soi Mahadlekluang 1,

Rajdamri Road,

Bangkok 10330

THAILAND

Attn: Returns

International Orders:

International orders can be returned for refund only. Eligible Items must be postmarked within 10 days of initial delivery. International customers are responsible for any shipping charges incurred on returns. Please see above for a list of items eligible for return.


Want to switch to another size of the same product?

For exchanges, please note the name, size and price of the item you’d like to exchange for on your return authorization form. You can also email us at WMENSWEARBRAND@GMAIL.COM for recommendations or to place a temporary hold on your exchange item.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, PONYTAIL SUPPLIES reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: wmenswearbrand@gmail.com